Who we are

Our website address is: https://geekthing.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Deliveries & Shipping

We aim to have in stock items dispatched within 3-5 working days. In the unlikely event of a delay, we will notify you by email as soon as possible after your order. Out of stock & pre-order items may be slightly longer and will be detailed in the product description. Pre-order dates are estimated as they are reliant on our suppliers – we will dispatch as soon as they arrive.

If your order contains an out of stock or pre-order item, we will dispatch once your complete order is in stock. If you wish to have your in stock items delivered sooner then please get in touch to arrange.

During public holidays and bank holidays please allow longer for dispatch.

For special order and furniture items, we will update you on the delivery date as we get confirmation from the supplier or manufacturer.

Please get in touch should you have any queries about your order.

PLEASE NOTE: We are currently unable to ship directly to EU customers. If you live in the EU and would like to order something direct, please contact us directly by message or email. Alternatively, check our eBay page for availability and order from there.

Orders to UK addresses – £2.99 Per Order, and you will only pay one delivery charge per order

Orders within the UK are sent via the Royal Mail Tracked 48, which is fully traceable, and if you provide a mobile phone number you will get updates on delivery sent by SMS. Delivery is usually within 48 hours of us posting it, depending on weekends, bank holidays, etc. Larger orders may be sent via Courier (Parcel Force).

Worldwide shipping cost is £12.99 per order, sent by International Tracked & Signed, and normally will be delivered in 10 – 14 days depending on location

Please note, GeekThing customers are responsible for any customs charges or import duties payable on receipt of international deliveries. If a delivery is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by GeekThing in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

We hope our customers love all of our products and we aim to provide the best customer service. However should you wish to return your item(s) or it arrives damaged or faulty please contact us within 48 hours (2 days) of receiving your order.

Please provide photographic evidence in your email, if possible.

21 Bowers Fold, Doncaster DN1 1HF

sales@geekthing.co.uk

Return items should be looked after and returned in the same condition – especially when damaged or faulty – so they can be returned to our supplier if necessary. This includes the box and protective packaging. Please do not dispose of damaged or faulty items unless we advise you to do so.

You are responsible for any cost of returning the item(s) – unless it is damaged, faulty or incorrect. We are not responsible for lost return items so advise using a tracked or recorded delivery service. We will send out a replacement item as soon as possible, however we may require you to return your item before we dispatch the replacement.

Once we have received your return we will process your refund minus the original postage cost and any courier charges.

For all damaged or faulty items requiring a refund the full cost of your order including postage will be refunded.

Refunds will normally show in your account within 3-5 days but sometimes can take longer especially when paying via PayPal.

If you are a UK/ EU Customer all of the above complies with Consumer Protection distance selling regulations 2000.

The Geek Thing is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.

All items we sell are brand new and straight from the factory case. However, please bear in mind, most action figures, and similar items are mass produced in China.

Unlike some high end electronic items, they are produced and packaged in cardboard boxes, referred to as “cases”, without additional padding or form.This is because toys are usually meant to be opened and played with by children and they are not designed for collectors to keep (even though many of us do!!).

Items may have slight blemishes on packaging, and in the paint app. This is considered normal and is not a defect in the toy. Whilst we are happy to exchange any item, we cannot pay return postage on items that have damaged packaging. Whilst we will search for the best examples if requested to do so, we cannot guarantee a C-10 condition for figures we send, as these usually do not exist.

We do not send items that have anything more than slight blemishes or creases to the packaging (Less than C8). We do however package items carefully to ensure that they arrive with you in the same condition that they are received by us. If the items are damaged in the transit, we cannot pay for return shipping. Couriers and Postal Service, do not consider an item damaged, if only the box containing the item is damage, and therefore will not pay out for “damaged items” in these conditions.

We will replace items at our discretion but in most cases we will refund returned items and ask you to reorder.

We are based in the UK. We are a registered UK company (company number 05969245) and are VAT registered and pay UK taxes. VAT Number GB944025537